Remote assistance
A technician on your screen, not on the phone
We connect to your computer, see what you see, and get the job finished — reads, writes, tool setup and everything that goes wrong in between.
What we help with
Reads and writes guided live
A technician stays on the line while you connect the module, and takes over the screen when needed.
Tools, cables and software setup
We install or fix the driver, cable, licence or software you need before the job starts.
Stuck mid-job? We take a look
A read that failed, a checksum error, a module that will not respond — we look at it with you, in the same session.
Files delivered on the spot
When the job needs a file, it goes straight into your request or comes from our file database.
Have this ready
- A Windows laptop or PC you are comfortable sharing your screen from
- Your reading tool, cable and the software you normally use
- The vehicle or module within reach, if the job needs it live
- A stable internet connection
How it works
- 1
You ask for assistance
Send a request saying what is happening and which module or tool is involved.
- 2
We agree a time
You get a reply with the available slots and the cost, and confirm which one works.
- 3
We connect and fix it
You open a remote session on your computer and the technician works with you until it is done.
Sessions are booked one at a time
Tell us what is happening and we come back with a time and a price before anything starts.
Request remote assistance